Shipping & Returns

 

Shipping Domestic

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 9-15 business days

Shipping International

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Returns

 

I gladly accept returns

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

 

  In Case of Breakage During Shipping

1. Please save damaged piece(s) and ALL related packing materials, including both inner and outer boxes (if applicable), foam, newsprint or bubble wrap. 

2. Contact me immediately via email with a digital picture of the damage so I can make a formal claim with my shipper and replace your damaged piece. 

3. Unless the above procedures are followed carefully, I will be unable to make a formal claim and replace your damaged shipment. 

      In this circumstance unless I have an extra replacement in stock there will be a 4-6 week turn around time to re-create your piece from scratch. Thank you for understanding the need for this time to recreate your piece.